Knowledge Base

Troubleshooting

Shadow Colour is straightforward and very precise. However, if you find some artifacts in your results, please check the following list:

  1. Please make sure you are upgraded to the latest version. Shadow colour is being updated regularly, and issues are being fixed.
  2. While sometimes it is inevitable, try to avoid overlapping massing.
  3. When exporting, if you notice the image size is 0KB, please restart Shadow Colour.
Faster image processing
  1. Make group for elements with the same shadow style (colour, outlines and opacity).
  2. Hide or remove unnecessary elements from the view (Elements that are interior or don’t cast a shadow).
  3. Simplify your massing geometry.
Area calculation

To generate a shadow area calculation, please ensure the following:

  • The view is Top and orthographic/parallel projection.
  • The site is fully contained within the view.
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