Knowledge Base

Manage Your License

Seat Usage

Under ‘Seat Usage’, you’ll find a list of users who have activated the floating license. Each user is identified by their computer name. The list is organized with the most recent activation displayed first, starting from the top left.

Seat Usage

Update Plan or Adjust Number of Seats

You may update your plan or adjust the number of seats by clicking the ‘Change Plan’ under the ‘Subscription Plan’

Change Plan - Account Docs

Update Payment Method

You can review or change your payment method by clicking ‘Update’ under ‘Credit Card Details’

Update Payment- Account Docs

Canceling a Subscription

You may cancel any subscription at any time using the ‘Cancel Subscription’ button.

Cancel Subscription - Account Docs

You will be prompted by the following message.
Press ‘OK’ to cancel the subscription.

Cancel

Reclaiming Seats

You might have inactive users taking seats.
You can reclaim seats to free up seats used by inactive users.
This feature is limited to one time per month per product and is available for the ‘Basic’ plan.

Reclaim seats - Account Docs

After Clicking ‘Reclaim Seats’, you will be prompted by the following message.
Press ‘Ok’ to reclaim seats

Reclaim Seats Dialog
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