Knowledge Base

Troubleshooting​

Shadow Colour is straightforward and very precise. However, if you find some artifacts in your results, please make sure you are upgraded to the latest version. Shadow Colour is being updated regularly, and issues are being fixed.

Upgrade to the latest version here

If you still encounter issues, please make sure:

  1. All visible massings and shadow casting elements that are part of the study need to be added to the app using the ‘Add Element’ button.
  2. Any mass floors, mass roofs, or mass walls should be invisible in the view.
  3. While sometimes it is inevitable – try to avoid having overlapping massing.
  4. Make sure stairs elements are hidden.
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