Knowledge Base

Troubleshooting

Shadow Colour is straightforward and very precise. However, if you find some artifacts in your results, please make sure you are upgraded to the latest version. Shadow Colour is being updated regularly, and issues are being fixed.

Upgrade to the latest version here

Shadow Hides Elements

In case shadow is hiding model elements such as roads,
make sure the model is above the horizontal plane. 

Troubleshooting Shadow over element
Shadow over elements False
Shadow over elements Correct
Faster Image Processing
  1. Make group for elements with the same shadow style (colour, outlines and opacity).
  2. Hide or remove unnecessary elements from the view (Elements that are interior or don’t cast a shadow).
  3. Simplify your massing geometry.
Export

Do not change camera position or edit elements in SketchUp while exporting.

Area Calculation

To generate a shadow area calculation, please ensure the following:

  • The view is Top and orthographic/parallel projection.
  • The site is fully contained within the view.
Installation

If the following error occur, please ensure you download and install the most recent version of the .NET Framework (4.8.1) available from the Microsoft website.

Shadow Colour 1.9 Error Installation

If you encounter any further issues, please reach out to us at:

support@agileform.ca

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